While
digital purchasing can be the preferred payment method by the consumer on goods
and services, it is wrong to state that consumers choose to buy all categories
in that manner. eMarketer reports the results of a June 2014 study performed by
Harris Interactive.
Not
surprisingly, US internet users used a digital device of some kind (desktop,
laptop, smartphone, or tablet) to purchase clothing 69% of the time. The
remaining 31% had never purchased a clothing item online.
Some
of the categories that had internet users prefer a brick-and-mortar experience
over a digital one were cosmetics and personal grooming, prescription
medications, specialty food and beverages, over-the-counter medications, and
general food purchases. Cosmetics and personal grooming was the only one among
these groups that saw digital purchases reach past 30% at 35%.
A
few categories had close to an even split between consumers who have purchased
items online and those who never have. Those include accessories, personal
electronics, and household electronics.
As
marketers work to reach a target audience, it can be crucial to know how a
product or service is purchased by a consumer.
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